Terms and Conditions
Effective Date: January 4, 2026
By using Creekside Laundry Services for self-service laundry, Wash & Fold, ironing, hang-dry, subscription services, Pickup & Drop-Off, or any related service, you agree to the terms and conditions outlined below.
1. Service Overview
Creekside Laundry Services (“we,” “us,” “our”) provides self-service and full-service laundry care, including Wash & Fold, ironing, hang-dry, and optional Pickup & Drop-Off within our service area.
Pickup & Drop-Off refers to the collection of laundry from, and return of laundry to, the customer’s designated location.
All services are performed using commercial-grade equipment and processed according to the service options selected by the customer.
2. Turnaround Time
Standard turnaround time is within 48 hours of pickup or customer drop-off.
Services requiring ironing may require 48 to 72 hours, depending on item type and volume. Services requiring hang-drying may require the full 48-hour window.
Rush service may be available upon request and is subject to availability and additional charges.
3. Pickup & Drop-Off Policy
3.1 Scheduling & Service Windows
Pickup and drop-off services are scheduled within a 2- to 4-hour window, depending on daily route volume and demand. Service windows are estimates and may vary due to traffic, weather, or operational considerations.
3.2 Customer Availability & Item Readiness
Customers are responsible for ensuring items are ready, accessible, and available during the scheduled pickup window. If we arrive within the scheduled window and are unable to complete pickup or drop-off due to customer unavailability, inaccessible location, items not being ready as agreed, unpaid invoices, or other customer-controlled circumstances, the service may be rescheduled.
3.3 Cancellations & Rescheduling
Requests to cancel or reschedule a pickup must be made at least 24 hours in advance of the scheduled pickup window. Requests made with proper notice will be accommodated whenever possible, subject to route availability.
3.4 Missed Pickups
A missed pickup occurs when a pickup attempt is made within the scheduled window but cannot be completed due to customer-controlled circumstances.
Missed pickups may incur a $10 missed pickup fee. Repeated missed pickups may result in required prepayment for future services or suspension of Pickup & Drop-Off privileges.
3.5 Unattended Pickup & Drop-Off Authorization
Customers may authorize unattended pickup and/or unattended drop-off through the booking form by selecting the appropriate option and identifying a designated location.
By authorizing unattended service, the customer acknowledges and accepts responsibility for loss, theft, weather-related damage, or tampering once items are left unattended. Items must be securely placed and accessible during the scheduled service window. Authorization applies only to the specific order selected and may be revoked prior to pickup.
3.6 Subscription Vacation Holds
Subscription customers may temporarily place service on a vacation hold when travel or personal circumstances prevent a scheduled pickup.
Subscription plans include up to two (2) vacation hold credits per rolling six (6) month period, at no additional charge.
Vacation holds must be requested with at least 24 hours’ advance notice prior to the scheduled pickup window.
Each approved vacation hold will result in one service credit applied to the billing cycle following the hold.
Vacation hold credits do not roll over, accumulate, or reset early, have no cash value, and are non-transferable.
Credits may not be applied to non-subscription services.
If advance notice is not provided and a pickup attempt is made, the pickup will be treated as a missed pickup and may be subject to the standard missed pickup fee.
3.7 Service Adjustments
We reserve the right to reasonably modify, pause, or discontinue Pickup & Drop-Off services if repeated missed pickups or service interruptions materially interfere with route efficiency or service delivery. Any such action will be communicated in advance whenever practicable.
3.8 Subscription Allowance & Overage Charges
Monthly subscription plans include a set monthly laundry allowance, as specified at the time of enrollment.
Laundry processed in excess of the included monthly allowance will be billed as an overage at the applicable per-pound rate disclosed on our website, subscription details, or invoice.
Usage is tracked weekly for operational purposes but calculated against the total monthly allowance. Overage charges are calculated monthly and applied to the following billing cycle. Unused pounds do not roll over to future months unless expressly stated in the subscription plan.
Subscription allowances apply to standard Wash & Fold services only and do not include specialty services such as ironing, hang-dry, or specialty care unless otherwise specified.
Customers may be notified when usage is approaching or exceeds the monthly allowance.
4. Garment Identification & Special Care
Customers are responsible for clearly separating and identifying items requiring special care, including but not limited to hang-dry, ironing, delicates, stain-treatment requests, or customer-provided products. Items not clearly identified may be processed using standard wash & dry procedures.
5. Product Preferences
We use standard detergent, standard fabric softener, and dryer sheets unless otherwise specified by the customer. Premium or specialty products may incur an additional $1 fee per selection.
Customers may provide their own products, which must be clearly labeled and included at the time of pickup or customer drop-off.
6. Payment Terms
Invoices are issued upon order processing and must be paid through the secure online payment link. Checks are not accepted for Pickup & Drop-Off services. Unpaid invoices may delay return of completed laundry or rescheduling of drop-off.
7. Damaged or Lost Items
Garments are processed with care based on the selected service. Creekside Laundry Services is not responsible for normal wear and tear, minor shrinkage, color bleeding, fading, manufacturer defects, unlabeled or mis-labeled fabrics, or undisclosed care requirements.
If an item is lost or damaged due to our error, then to the extent permitted by law, our responsibility is limited to the reasonable replacement value of the item, up to a maximum of $500 per order. Proof of purchase is not required; however, we may assess value based on comparable retail pricing, condition, and age.
8. Unclaimed Laundry
Completed laundry not retrieved within 14 days after customer notification may be considered abandoned and may be donated or discarded where permitted by law, following reasonable notice and opportunity to arrange retrieval.
9. Satisfaction Guarantee
If you are unsatisfied with our service, please contact us within 24 hours of drop-off so we may review and address the issue promptly.
10. Right to Refuse, Delay, or Modify Service (Health & Safety)
We reserve the right to refuse, delay, or modify service for items that present health or safety concerns, including but not limited to excessive contamination, biohazards, mold, pests, or unsafe handling conditions.
If service can proceed but requires additional handling, protective measures, specialized cleaning, or disposal precautions, additional charges may apply. Customers will be notified of any required modifications or additional charges prior to service whenever practicable.
11. Governing Law & Venue
These Terms & Conditions are governed by the laws of the State of California. Any dispute arising from services provided shall be resolved in a court of competent jurisdiction located in California, unless otherwise required by law.
12. Policy Updates
We may update or modify these Terms & Conditions from time to time. Any updates will apply prospectively from the effective date of the revised terms. The most current version will be available on our website or upon request.